Q

What are coccoa & cream's payment terms

ATo confirm your order, we require a non-refundable 20% deposit. The balance is due four weeks prior to delivery of the cake. We accept payment by cash, cheque or BACS transfer.

Q

Do you have a delivery service?

ADelivery charge quoted at the time of order.

Our delivery service includes liaison with the banqueting team at your venue, assembly of the cake in situ .

Q

Can I collect my cake?

ADelivery charge quoted at the time of order. Collection is possible for smaller cakes, but we advise for larger wedding cakes/ celebration. That

Our delivery service includes liaison with the banqueting team at your venue, assembly of the cake in situ .

Q

Can I make alterations?

AAlterations can be made to your order no later than two weeks prior to collection/delivery. If the alteration affects the overall cost then your balance will be adjusted accordingly.

Q

What happens if I cancel my order?

AIf production of your cake has commenced, you may be charged for any components already made